Screening reminders for Asian patients with hepatitis B who have a high risk for liver cancerĪnd last, but certainly not least, we can’t forget the Aetna Compassionate Care℠ Program, which offers service and support at no additional cost to members who are facing trying times such as serious illness.Medication therapy reminders for chronic heart failure in African Americans, and. Clinical reminders for sickle cell disease in African Americans.Through this program, clinical alerts are sent to physicians and members based on highly respected sources of evidence-based medicine that identify potential gaps in care, medical errors and quality issues.Įxamples of Care Consideration alerts for racial and ethnic minorities include: Next, we have the Care Considerations℠ Program. One element of this program focuses on African-American women, and results have shown that moms enrolled in the program were more likely to have full-term babies than moms not enrolled in the program. The first is our Aetna Enhanced Maternity Program, which provides education and culturally competent outreach to at-risk mothers in communities with known health care disparities such as chronic underlying health conditions to help decrease the risk of premature delivery and other complications associated with the social determinants of health in these communities. We also provide our internal health care professional staff with ongoing cultural competency training to deepen their understanding of the social determinants of health and other disparities among racial and ethnic groups.Īs part of our commitment to creating a health care environment that supports our members cultural, ethnic, racial and linguistic needs, Aetna has created several programs to align this organizational strategy. The option to search for prospective providers using specific criteria such as the language(s) spoken by the provider.Access to TTY and TDD services for the hearing impaired, and.Access to translation and interpretation services.To further demonstrate our commitment to supporting our members’ cultural, ethnic, racial and linguistic needs, we also provide members with: Your feedback is vitally important to us, so upon receipt we ask that you complete the survey and return it to us by the requested due date. In addition, we also fax an annual Physician Satisfaction Survey to ensure we are adequately providing you with tools and resources to meet your patients’ cultural needs. Members are asked to provide feedback about their satisfaction with their access to care as well as their in-network providers’ ability to meet their cultural needs and preferences To demonstrate our commitment to meeting these standards and to monitor, track, and improve upon our members’ experiences, we conduct an annual member outreach campaign using the Consumer Assessment of Healthcare Providers & Systems. In order to maintain our NCQA accreditation, we are required to show how our provider network meets the cultural needs and preferences of our membership. It is important that you remain mindful of these factors as you develop your service delivery strategies.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |